KB
Kevin B
1 reviews | Active since Feb 2016
06 Mar 2020, 14:45
No customer service!
Vehicle went in on Thursday 6 March, battery and pro shaft need replacing under warranty. It’s now Friday 7th and I’m told I’m not getting my vehicle back as there was a delay loading the warranty claim. In December I waited and was without my vehicle for 6 weeks waiting for warranty approval.
Helpful (0)
Replies (3)0
Replies (3)
Jaguar Land Rover South Africa's replyOfficial
06 Mar 2020, 20:57 Good day Kevin,
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Kindly note that your concerns have been escalated to our Customer Service team and will be in contact with you to assist further.
Regards,
Land Rover South Africa.
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Kindly note that your concerns have been escalated to our Customer Service team and will be in contact with you to assist further.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply06 Mar 2020, 20:57
Official
Good day Kevin,
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Kindly note that your concerns have been escalated to our Customer Service team and will be in contact with you to assist further.
Regards,
Land Rover South Africa.
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Kindly note that your concerns have been escalated to our Customer Service team and will be in contact with you to assist further.
Regards,
Land Rover South Africa.
KB
Kevin B's updateReviewer Update
07 Mar 2020, 00:20This auto reply is just a insult! reply to me and what I’ve said.
Maybe this time when you say it’s been escalated your customer relations team won’t be making empty promises and the manage won’t be at lunch at 3pm and then to busy on a ‘conference call’ to speak to me.
Maybe this time when you say it’s been escalated your customer relations team won’t be making empty promises and the manage won’t be at lunch at 3pm and then to busy on a ‘conference call’ to speak to me.
KB
Kevin B's update07 Mar 2020, 00:20
Reviewer Update
This auto reply is just a insult! reply to me and what I’ve said.
Maybe this time when you say it’s been escalated your customer relations team won’t be making empty promises and the manage won’t be at lunch at 3pm and then to busy on a ‘conference call’ to speak to me.
Maybe this time when you say it’s been escalated your customer relations team won’t be making empty promises and the manage won’t be at lunch at 3pm and then to busy on a ‘conference call’ to speak to me.
Jaguar Land Rover South Africa's replyOfficial
07 Mar 2020, 16:46Good day Kevin,
Apologies for the inconvenience and the service you are experiencing.
Apologies for the inconvenience and the service you are experiencing.
Please kindly share your case number and the case manager you are in contact with and we will make sure they are in contact with you to assist further.
Regards,
Land Rover South Africa
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's reply07 Mar 2020, 16:46
Official
Good day Kevin,
Apologies for the inconvenience and the service you are experiencing.
Apologies for the inconvenience and the service you are experiencing.
Please kindly share your case number and the case manager you are in contact with and we will make sure they are in contact with you to assist further.
Regards,
Land Rover South Africa
Regards,
Land Rover South Africa