ML
Marvin L

1 reviews | Active since May 2021

27 May 2021, 14:36

No After Service,

I logged this compliant on Thu 2021/03/25 10:44 it now 27/05/2021 63 days later and still no joy

Range Rover Sports 40 000k 2019

Land Rover refusing to change the defected Brake disc, so I agreed to pay for new disc, 63 days parts still haven't arrived into South Africa

My Email to Range Rover SA: Whilst a diagnostics assessment is the procedure that Land Rover South Africa has chosen to proceed with, I request that the technician in charge of my vehicle takes my car for a drive on an open stretch of road to experience the unsafe, distressing and uncomfortable shudder once breaking is app****. The shudder can be felt on the entire car and felt on the steering wheel.

Please ensure that my request is communicated and captured in the servicing notes.

I will await your response and a date for my booking on Monday. This issue has been ongoing for 3 months and I request a speedy resolution of my issues. I am requesting a courtesy car until this issue is resolved. My vehicle is unsafe to drive thus my request for a suitable and safe courtesy car

WILL NEVER BUY ANY LAND ROVER VEHICLE

0
Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply28 May 2021, 08:58
Official
Dear Mr Linderboom,

Thank you for bringing your matter to our attention, kindly afford us the opportunity to investigate further. 

Our dedicated Customer Service Consultant will be in contact with you shortly.


Regards, 
Land Rover South Africa.