My 3 and half years abuse by Jaguar Land Rover South Africa

My recent letter to JLRSA which is holistic one of many they have not been responded to: Hi Can any of you (JLRSA) tell me what is the projected end game for my car? See correspondence with some of your people below, the latest being Victor who now refuses to take my calls or call me. I have left countless messages with the dealership but he hasn’t called or rep**** or even live up to his own promise wherein he was going to wait for some technician to go check the car and write a report-this was in June. I bought the car on Dec 2020 and it started to give problems as early as March 2021. The rest is history, you should have full info in your system. Someone made the error of throwing 3 engines into the car instead of accepting that the car was a factory fault and the only solution was to retire and replace or refund. My assumption is that JLR now doesn’t want to lose twice, you want me to lose. It very clear that you cannot fix this car, hence you offered me 12 month warranty extension, which I declined because it was not resolving the problem. When I asked your Lerato what would happen after 12 months because the problem would still be there, she could not respond. She just said “management declined your request to replace, they offer the extension.” I felt insulted. I actually think JLR is ******, i doubt if a white man would be put through this kind of things for 3 and half years, you would have replaced the car because it is clear you cannot fix it and it started these problems within 4 months of purchase (R2m). Instead you put engines 1,2,and 3, all failed to fix the problem. It is now July 2024 and I think you have had the car with you for more than 100 of the roughly 190 days of the year. The car was was taken for 2 months plus early in the year to install one of your infamous engines and given to me on 25 May 2024. I drove it for 4-5 days because it was back with you on 31 May due to the same problem (5 days after a new engines). It has been with you since that time and up to now I do not know how long this will take. Your behaviour puts me into financial risk (there is excess on your courtesy car I’m driving) as well as emotional and psychological damage to me. I did not buy the Defender you make me drive I bought the other car. I also bought the car so I can drive it, now you have both the car and the money. Nobody can tell me exactly what is being fixed on the car and it gives me the impression that you do not know what’s wrong. You have been testing the car the entire June month.

The Sandton dealership say they have done everything and the rest is your call. I’m writing this sitting at your Irene offices and none of you are here. My understanding is that if the product is defective, you should fix, replace or refund. You seem unable to do any of these. What do you want me to do?

I’ll be back here tomorrow Mack Lewele PS: if you are serious about CRM, fire Victor, why is he here if he avoids talking clients? Do you know that at some point I was told the problem was the South African petrol? I asked them if they expected me to go refill in the UK each time I run out of gas?