KB
Kevin B
1 reviews | Active since Feb 2016
01 Jul 2020, 10:08
LR dealers and LR SA are useless!!!
CRM arrange time finally get repairs done at a agent that knows what they doing as my vehicle has been fkd up by poor workmanship. I drive from Nelspruit to Jhb and when I get to the dealer they know nothing about it and after having my vehicle for the day I got it back with nothing done again. Now it’s been over a week with no communication from the case manager etc. it’s a disgrace!!!
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Replies (6)KB
Kevin B's updateReviewer Update
01 Jul 2020, 11:12The managed that organized this mess needs to contact me, I’ve been waiting over a week and nothing.
KB
Kevin B's update01 Jul 2020, 11:12
Reviewer Update
The managed that organized this mess needs to contact me, I’ve been waiting over a week and nothing.
Jaguar Land Rover South Africa's replyOfficial
01 Jul 2020, 15:34Dear Kevin,
We are sorry to hear of your continued dissatisfaction. We will ensure that you matter receives the required attention. Kindly expect a call from management.
Regards,
Jaguar Land Rover South Africa.
We are sorry to hear of your continued dissatisfaction. We will ensure that you matter receives the required attention. Kindly expect a call from management.
Regards,
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply01 Jul 2020, 15:34
Official
Dear Kevin,
We are sorry to hear of your continued dissatisfaction. We will ensure that you matter receives the required attention. Kindly expect a call from management.
Regards,
Jaguar Land Rover South Africa.
We are sorry to hear of your continued dissatisfaction. We will ensure that you matter receives the required attention. Kindly expect a call from management.
Regards,
Jaguar Land Rover South Africa.
KB
Kevin B's updateReviewer Update
03 Jul 2020, 18:01Yesterday at 5pm I received a call but asked if he could phone in the morning as I was not able to speak at that time. But I’m not surprised I didn’t get a call today!
KB
Kevin B's update03 Jul 2020, 18:01
Reviewer Update
Yesterday at 5pm I received a call but asked if he could phone in the morning as I was not able to speak at that time. But I’m not surprised I didn’t get a call today!
KB
Kevin B's updateReviewer Update
13 Jul 2020, 13:31Follow up, I received a call from a case manager about a week ago who was suppose to make arrangements to get the issues on my wagon fixed, but haven’t hear anything since...honestly LR SA and there customer service is a joke!!!
KB
Kevin B's update13 Jul 2020, 13:31
Reviewer Update
Follow up, I received a call from a case manager about a week ago who was suppose to make arrangements to get the issues on my wagon fixed, but haven’t hear anything since...honestly LR SA and there customer service is a joke!!!
KB
Kevin B's updateReviewer Update
13 Jul 2020, 13:32LR SA couldn’t organize a **** up in a brewery...!
KB
Kevin B's update13 Jul 2020, 13:32
Reviewer Update
LR SA couldn’t organize a **** up in a brewery...!
KB
Kevin B's updateReviewer Update
13 Jul 2020, 18:24With no communication from LR SA I get this text....
“Land Rover Waterford: G/Day Mr Bland, your cell not available I booked your vehicle for 15.07.2020, if you want to change the date contact Maira ***“
This is just getting more ridiculous!!!
Someone at LR SA needs to contact me immediately, this is not acceptable what’s so ever...!
“Land Rover Waterford: G/Day Mr Bland, your cell not available I booked your vehicle for 15.07.2020, if you want to change the date contact Maira ***“
This is just getting more ridiculous!!!
Someone at LR SA needs to contact me immediately, this is not acceptable what’s so ever...!
KB
Kevin B's update13 Jul 2020, 18:24
Reviewer Update
With no communication from LR SA I get this text....
“Land Rover Waterford: G/Day Mr Bland, your cell not available I booked your vehicle for 15.07.2020, if you want to change the date contact Maira ***“
This is just getting more ridiculous!!!
Someone at LR SA needs to contact me immediately, this is not acceptable what’s so ever...!
“Land Rover Waterford: G/Day Mr Bland, your cell not available I booked your vehicle for 15.07.2020, if you want to change the date contact Maira ***“
This is just getting more ridiculous!!!
Someone at LR SA needs to contact me immediately, this is not acceptable what’s so ever...!