KT
Karen T
1 reviews | Active since Apr 2023
19 Apr 2023, 11:42
LANDROVER "SERVICE"
I have been asking Land Rover for a manufacturers certificate since March of this year with no success. They respond to the reviews with lip service but do not follow up if I have been contacted. How long does it take a manufacturer to provide you with their manufacturer's certificate for a vehicle they built? Not only do they blatantly ignore their "OLD" brand owners, their time is too precious to waste on us! Disappointed owner.
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Replies (2)
Jaguar Land Rover South Africa's replyOfficial
19 Apr 2023, 11:52Dear Karen,
We apologize for the delay in response. Your request was escalated to a Case Manager for assistance. We can confirm that your Case Manager is currently working on the letter you requested and will revert back to you.
Regards,
Land Rover South Africa.
We apologize for the delay in response. Your request was escalated to a Case Manager for assistance. We can confirm that your Case Manager is currently working on the letter you requested and will revert back to you.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply19 Apr 2023, 11:52
Official
Dear Karen,
We apologize for the delay in response. Your request was escalated to a Case Manager for assistance. We can confirm that your Case Manager is currently working on the letter you requested and will revert back to you.
Regards,
Land Rover South Africa.
We apologize for the delay in response. Your request was escalated to a Case Manager for assistance. We can confirm that your Case Manager is currently working on the letter you requested and will revert back to you.
Regards,
Land Rover South Africa.
KT
Karen T's updateReviewer Update
03 May 2023, 08:20I wonder if there is a Case Manager? If it takes two months to work on a letter; is this a sign of incompetence!
KT
Karen T's update03 May 2023, 08:20
Reviewer Update
I wonder if there is a Case Manager? If it takes two months to work on a letter; is this a sign of incompetence!