AVDM
AMANDA VAN DER MERWE

1 reviews | Active since Oct 2020

13 May 2021, 13:32

LANDROVER DEALERSHIP DISGUSTING, ********* AND ********

I'M GIVING IT 1 STAR WHEN THEY ACTUALLY DESERVE 000. LANDROVER HAS GOT TO BE THE MOST DISGUSTING ********* DEALERSHIP IN THIS COUNTRY. MY HUSBAND TOOK HES RANGE ROVER EVOQUE IN FOR A SERVICE TO LANDROVER HILLFOX IN THE WEST OF JOHANNESBURG, ORIGINALLY IT WAS JUST SUPPOSED TO BE THE BRAKES BUT THEY SAID THE CAR NEEDED A SERVICE SO MY HUSBAND GAVE THE GO AHEAD TO DO THE SERVICE ESTIMATING THAT THE SERVICE NORMALLY COST AROUND R6000 EVERY YEAR WITH THE MOTOR PLAN. THEY GAVE MY HUSBAND A QUOTE OF R23 000 WHICH IS 4 TIMES THE AMOUNT. WE NOTICED THAT SINCE THE MOTOR PLAN RAN OUT THEY UPPED THE PRICE. MY HUSBAND QUESTIONED THIS AND WAS INFORMED THAT THIS WAS THE AMOUNT THEY WERE GIVEN. HE NEEDED THE CAR SO HE PAID FOR IT ONE AND A HALF WEEKS LATER ON HES WAY BACK FROM WORK HE NOTICED THE CAR MAKING A RATTLINGLY SOUND AND THEN IT SUDDENLY STOPPED. HE CONTACTED LANDROVER IN HILLFOX AND TOLD THEM WHAT HAPPENED. THEY TOLD HIM TO BRING THE CAR BACK TO THEM . MY HUSBAND TOLD THEM THEY MUST GET THE CAR BCOZ IT HAD JUST BEEN SERVICED A WEEK AND A HALF AGO . THEY REFUSED POINT BLANK SO MY HUSBAND GOT HES INSURANCE COMPANY TO TOW THE CAR THERE. MY HUSBAND SAID HE NEEDED A COURTESY CAR TO GET TO WORK THE NEXT DAY . THEY TOLD HIM THEY CAN'T GIVE HIM A CAR UNTIL THEY FIND OUT WHAT THE PROBLEM WAS .MY HUSBAND TOLD THEM THERE SHOULDN'T BE ANY PROBLEMS BCOZ THE CAR HAD JUST BEEN SERVICED . THEY STILL REFUSED. THE NEXT DAY MY HUSBAND WAS FORCED TO TAKE AN UBER TO WORK . FRIDAY AFTERNOON THEY INFORMED MY HUSBAND THAT THE GEARBOX NEEDED TO BE REPLACED AND IT WOULD COST R100 OOO . YOU HEARD ME RIGHT R100 000 . MY HUSBAND WAS FURIOUS AND INFORMED THEM THAT THE RANGE ROVER HAS LESS THAN 70 THOUSAND K'S AND IN THE 4 YEARS THAT HE HAS THE CAR HES DRIVEN THE CAR ONLY ON WEEKENDS FOR 4 YEARS SO HOW CAN THE GEARBOX NEED TO BE REPLACED AND ASKED THEM WHY DIDN'T THEY TELL HIM THIS BEFORE THEY SERVICED THE CAR . THEY TOLD HIM THEY ONLY NOTICED IT AFTERWARDS AND THEY WILL NOT DO ANY WORK ON THE CAR UNTIL THEY GET THE MONEY. MY HUSBAND TOLD THEM HE WILL PICK THE CAR UP AND HAVE IT REASSESSED SOME WHERE ELSE. HE PICKED UP HES CAR AND IS NOW SITTING IN THE GARAGE. MY HUSBAND HAS JUST 6 PAYMENTS LEFT ON THE CAR AND WHILE THIS WAS ALL GOING ON A CONSULTANT FROM LANDROVER SUGGESTED THAT MAYBE HE SHOULD CONSIDER TRADING THE CAR IN . WE WERE SHOCKED AND DISGUSTED SO IS THIS HOW LANDROVER IS TRYING TO GET THEIR MONEY BACK FROM LOCKDOWN BY ******** PEOPLE AND I'M SAYING ******** PEOPLE BCOZ THIS IS EXACTLY WHAT THEY ARE DOING. A ***ORKER OF MY HUSBANDS SAID THE EXACT SAME THING HAPPENED TO HES FRIEND AFTER SERVICING HES LANDROVER. A,WEEK AFTER THE SERVICE HES WATER PIPE SUDDENLY BURST . THEY QUOTED HIM R70 000 AND SURPRISE SURPRISE HE'S MOTOR PLAN ALSO RAN OUT . MY HUSBAND WAS PLANNING ON GETTING ANOTHER RANGE ROVER BUT AFTER THIS DISGUSTING SERVICE WE WILL NEVER SET FOOT IN ANOTHER LANDROVER DEALERSHIP EVER AGAIN. TO EVERY ONE ELSE WHO'S HAD THE SAME DISGUSTING SERVICE FROM LANDROVER THERE IS REGISTERED MECHANIC STORE THAT SERVICES LANDROVER AND RANGE ROVER CARS ONLY FOR A FRACTION OF THE PRICE SO PLEASE LOOK THEM UP THEY ARE REGISTERED WITH IMPECCABLE REVIEWS. LANDROVER HAS A HABBIT OF NOT RESPONDING TO ANYONE'S REVIEWS BCOZ THEY HAVE HUNDREDS OF COMPLAINTS ABOUT THEM AND THEIR DISGUSTING SERVICE. I BELIEVE IN KARMA AND LANDROVER WILL GET WHATS COMING TO THEM.

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Replies (4)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply13 May 2021, 14:00
Official
 
Dear Amanda, 

We are sorry to learn of your dissatisfaction.

We will investigate and escalate your concerns to a Senior Case Manager who will be in contact with you to assist further.

Regards, 
Land Rover South Africa. 


AVDM
AMANDA VAN DER MERWE's update13 May 2021, 14:30
Reviewer Update
LANDROVER CAN INVESTIGATE ALL THEY WANT BUT WE KNOW THAT NOTHING WILL BECOME OF THIS . THEY ARE ONLY RESPONDING TO SAVE FACE. MY HUSBAND WAS TREATED LIKE DIRT AND I CONVENIENCED. THANX TO THE GENORISITY OF HES COMPANY THEY ARE ALLOWING HIM TO USE ONE OF THE COMPANY'S DELIVERY TRUCKS UNTIL HE GETS THE MONEY TO FIX HES CAR THAT LANDROVER HILLFOX MESSED UP, SO PLEASE KEEP YOU'LLS HYPOCRITICAL RESPONSE TO YOU'LLS SELVES AND LEAVE US ALONE.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply13 May 2021, 15:25
Official
Dear Amanda,

Thank you for your valued response and once again we do apologize for the experience you have endured. 

Once the Senior Case Manager has investigated your concerns raised. You will be contacted and assisted accordingly.

Regards, 
Land Rover South Africa. 


AVDM
AMANDA VAN DER MERWE's update13 May 2021, 19:15
Reviewer Update
AFTER READING THE NUMEROUS NEGATIVE REVIEWS ON HELLO PETER ABOUT LANDROVER AND THEIR DISGUSTING SERVICE AND ********* BEHAVIOUR WE WERE ADVISED TO TAKE THIS FURTHER AND GET A LAWYER WHICH WE HAVE WITH LEGAL AND TAX. MY HUSBANDS CAR WAS FINE AND IN GOOD CONDITION UNTIL LANDROVER HILLFOX SABOTAGED IT . I CAN'T BELIEVE THE AMOUNT OF PEOPLE THAT LANDROVER HAS DONE THIS TO. THEY MUSTN'T EVEN BOTHER RESPONDING WE NOW HAVE LAWYERS TO DEAL WITH THESE ****.
P.S AFTER HAVING THE CAR REASSESSED WE WERE QUOTED AN AMOUNT OF R47.000 INCLUDING LABOUR WHEN LANDROVER QUOTED US R100.000 AFTER THE DAMAGE THEY CAUSED.
LANDROVER WILL CEASE TO EXIST IN THIS COUNTRY.
P.S DON'T RESPOND OUR LAWYER ARE NOW HANDLING THIS