Landrover Assist leaves you stranded

I am shocked at how bad the roadside assistance is. After my wife's vehicle broke down while under motor plan she tried to use the in vehcile SoS button. This call eventually got answered by a lady who didnt even know which company we are looking for. She then informed us she cannot transfer us to Land Rover and they would call us back. Eventually we were called back more than 40 minutes later and the operator didnt not even seem sure they could organize a tow truck. He then promised to call us back today to arrange for the vehicle to be collected on Monday after I had to arrange an alternative tow service. They did not keep their promise and did not call us. We will certainly not be going ahead with the purchase of the new vehcile anymore after this experience