Land Rover Waterford (SMH Group) - The worst Post Transaction Experience Ever

Please note the chronological order of events which is at the heart of my ordeal in dealing with LandRover (William Morton).

- 15 Jan 2018 Concluded a sale agreement between myself and SMH Group (selling a vehicle to SMH)[Signed all your documentation at your office, handed over the vehicle in pristine condition etc.] - 31 Jan 2018 Made a follow - up with William on settlement of the difference to my Bank account [which he said would take 10 days]. - 31 Jan 2018 I called him, he said he would check with Finance and get back to me – he never called back. - 5 Feb 2018 Raised another follow – up with him, See attached emails – He rep**** and said he would resolve it. - 6 Feb 2018 Made another follow – up – I was told he had gone on leave without even having filed the papers with Finance [He had done nothing as l was informed]. - 7 Feb 2018 I had to resubmit my Bank details for SMH to settle RX amount odd - 9 Feb 2018 Through the assistance by Travis Mitchell l finally got paid [That is 24 days later, 14 days post your 10 day turn around promise]. - 19 Mar 2018 Kelly Dacosta – Advises through Email that the vehicle hasn’t changed names – Email is sent to my work email, which has 1000s of unread emails [If your email add is Landrover post my experience, l assume marketing and don’t read] - 5 April 2018 William calls, and advise me of your predicament I advise him that l neither saw the Kelly Email, but nonetheless will sign your document post checking if you have not received tickets and EToll charges under my name. - 6 April 2018 He replies “We did email you on the 19th of March and have tried to call you as well. Please note, we are cannot accept liability for any infringements until we receive the authorisation letter to get the Natis to register out of your name."

I have never been ill treated by a singular individual as he has done.

I do all that is required of me, and then spend a month calling him [chasing after him to do your job], I lose out on RX amount at 12% (My Bond Interest Fee) for 24 days – And due to my cordial relationship with Travis l keep silent. He calls 4 months post we signed requesting for my assistance, l tell him what any logical person would do and he replies with such disdain.

I then request Land Rover South Africa Customer care, to Please yet again, note my displeasure and complaint against SHM, in particular William Morton. They do not reply at all.

LandRover Waterford, expects me to give them a vehicle, roam around Joburg attracting tickets in my name and then threaten me that they wont settle their own liability.

This all came about because there was a delay at LandRover's offices in requesting for the Natis from the Bank, They went beyond the 15 day window which allows them to request the Natis without the owner's express consent,

Thank you once again LandRover for such an anti-climax [I loved Land Rover, Up until l came across your service Mr. Morton].