BS
Binu S

1 reviews | Active since Dec 2020

12 Feb 2025, 11:21

Land Rover sold me a Lemon, beware in their cars..

Land Rover sold me a lemon, KM drove 92000, but the torque and engine are gone. Both of them must be replaced. It seems that one must set aside two cars amount when purchasing this brand as within 100,000 km it gives trouble with its engines. When I was speaking to other Land Rover customers, they stated that they also experienced the same problem. Land Rover was supposed to replace the engine and torque as all the required services on the car were carried out within the stipulated time. The dealership initially stated that the engine would be replaced but Land Rover is refusing to assist as they claimed that one service was delayed. The reason for the rejection that was provided to me was that all services on the car were delayed, therefore it resulted in the current mechanical issues, which is unbelievable, ridiculous, and misleading. The services were in fact performed earlier and all relevant documents were sent to Land Rover South Africa. Dishonesty and poor customer satisfaction will lead this company Nowhere. I don't think I will ever buy a car from this brand. I don't want to have problems in my life. I stay away...

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Replies (3)
BS
Binu S's update12 Feb 2025, 11:24
Reviewer Update
i also intend to take this matter to the Motor industry Ombudsman and the Consumer Tribunal, if it is not resolved by Land Rover. I also sent emails to the media and consumer watch. this poor service delivery must stop
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply12 Feb 2025, 11:28
Official
Dear Binu Sam,

We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.

Regards,
Land Rover South Africa 
BS
Binu S's update18 Feb 2025, 10:28
Reviewer Update
Be careful when purchasing from this brand as they have no confidence in their vehicles, and they will give you all excuses in the world. They take no responsibility for the vehicles that are sold. People pay a premium to purchase these kinds of high-end cars, but the response from Land Rover is appalling and unbelievable. They even mislead you when they sell the car. I purchased the car in June, but the registration was made in March without informing me. I am taking them to the Ombudsman as I know I will win the case. Potential customers, beware of this Land Rover brand. It is trouble.