Land Rover Sandton takes brand new vehicle in for an electronic error for a personal joy ride, damages it and it's seen as perfectly acceptable. The worst case of customer abuse.

HORRIFIC BEYOND IMAGINATION! After having my new vehicle for a week. An electronic error came up and it went in. A FULL WEEK LATER I got my car back with a massive scratch on the bumper, 40% of diesel used and 300km added to the odometer. The service department actually dismissed this and I have been spoken to like an idiot. But I have taken photos BEFORE my car went in (date and location tags) as well as an electronic ****tleLogbook) system that records and verifies the mileage (including the date, time and place) the vehicle was handed to the dealer representative. This is actually traumatic! But this ordeal has been shocking all around as the vehicle was delivered WITHOUT the temporary registration permit, the courtesy vehicle's licence disc expired in April this year already and the list goes on! (Revelations from Metro Police). The service is beyond haphazard and not a single care is given at all by the dealership. Simply shrugging shoulders and providing documents of the service record with INCORRECT information and contradictory dates! Completely destroying the excitement of a new car (any car for that matter) and handing back a damaged vehicle. Absolutely not a stitch of care or pride in the world! No attempt (other than dismissing it) so far made to resolve this from the dealership. Land Rover Sandton has no pride or ethics and feel it's perfectly normal to rack up a personal joy ride, scratch and damage a new vehicle and then turn around and insist it was all like this. Thankfully I have all the evidence and it's a horrible nightmare! Please don't ever have the misfortune to deal with them.