Land Rover Sandton - New Premises - Same Old **** service

<p>Called Land Rover Sandton to book my car in on the 2nd June 2017.</p> <p>Was told the booking ladies would call me back. Had to phone again on the 5th June and received apologies but was given an appointment for 12 June. Gave all the issues the car had to be checked for. Mentioned the car was on an extended motor plan.</p> <p>Arrived at Land Rover Monday, the 12th, Only to find out Land Rover Sandton had since moved after my last service in November 2016 - nobody bothered to tell me. Had to go to their new site in morning traffic.</p> <p>The Service advisor mentioned that my car was out of Motor plan and i explained that i extended the motor plan. he asked if i have a copy of the plan, which of course i didn't 9no one carries these things around). He mentioned that they first need to get authorisation from Land Rover and i may not get my car back the same day. i asked why couldn't all these sorted out in the week prior to bringing my car in. he apologised. He couldn't tell me what was covered but when i insisted he asks someone, he came back and said that the brakes may be covered but not the headlamp. i said let me check with another Land Rover branch.</p> <p>Land Rover Bedfordview said they could give me an appointment the next day. They checked the extended motor plan and said the brakes and the headlamp will be covered - all in under 5 minutes.</p> <p>When i went back, the service advisor, Andre Botha, said he checked with the "Innovations" supervisor and it will be covered. i said i'm shocked with their service and i will be off to Land Rover Bedfordview. </p>