MB
Michelle B

1 reviews | Active since Nov 2015

09 Dec 2019, 15:43

Land Rover & PT and Paint Panel Shop Bad Service

I have never experienced such an awful service from Jaguar Land Rover, PT and Paint panel beater shop in Wyburg and Discovery Insure.

I had an accident on the 4th October 2019 and to this day 9th December 2019 my car is still in repairs at PT and Paint Panel Shop. I have been patient as I was told that the parts will get imported from the UK and I think my patience is by far being tested here. Two months and two weeks of not having a car and wasn’t even offered a car to drive in the meantime whilst my brand new 2019 car was in for repairs.

I will not recommend the brand Land Rover, PT and Paint Panel Shop (Wyburg) and Discovery Insure to any of my family and friends because the service is quite bad.

PT and Paint : No sense of urgency!

Discovery Insure : Never kept me informed regarding the process of repairs!

Land Rover : Took over two months to make sure that my car was being repaired.

I am highly disappointed in all three parties involved in this matter.

0
Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply10 Dec 2019, 15:46
Official
Good day Michelle, 

We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter.  Our Customer Relationship Centre will be in contact with you shortly to assist further.

Regards, 
Land Rover South Africa.