1 reviews | Active since Apr 2023
LAND ROVER not looking after you if your vehicle is older than 10 years!
We purchased a used 1984 Range Rover in March this year with the purpose of restoring the vehicle. We noticed that the motor vehicle registration paperwork was not in order as it listed the registration date as 1954 and not 1984, the make as Rover and not Range Rover. We were therefore unable to get the motor vehicle licensing department to change these details, they advised us to get a manufacturer's certificate. This was very challenging as the Customer Care department of Land Rover was not helpful at all, they just do not care about you. I first had to tell them where to retrieve the vehicle information which I got from the Cape Town office and then they were able to see the sold date and make and model. I had to wait two weeks for a response from the Customer Care department case manager Nonhlanhla Kunene who told me that they could not provide me with a manufacturer's certificate due to the year model of the vehicle as their systems do not show the details required for a certificate therefore they are unable to issue a certificate and that is the end. I told her that her response was an unacceptable inconvenience. We are busy restoring this vehicle, and Land Rover does not care about customers with vehicles older than 10 years, a vehicle manufactured by Land Rover, a business as huge and as reputable cannot provide me with a manufactures certificate is simply not acceptable. The fact that they are so quick to brush you off is sickening as I thought they were a company who cared about the people who trust in their brand and this is how they thank you! This "case manager" did not even attempt to provide me with an alternative like a letter I could use at the licence department stating that the vehicle was manufactured in 1984 and the name should be Range Rover . She just did not care and Land Rover as an institution, do they care about people like us? Do we even matter or is it that the core values of Land Rover cater for those with money only? This would explain why the case manager did not even deem to respond to my email as I was irrelevant!
Land Rover South Africa.
Land Rover South Africa.
