Land Rover Constantiaberg's negligence

I am very disappointed with the service we recently received on 2 occasions. Head office will be very embarrassed to hear how my car was actually initially repaired.

We took out extended warranty on engine parts for our Land Rover Discovery through Land Rover Constantiaberg at their recommendation and they did all the paperwork. It cost us R52 485.00 We have the email to prove it as well as a copy of the policy with Guardrisk and the policy details. The person doing it at Land Rover negligently forgot to register the policy on their computer on our name as we did all service there.

So in September , I received an email from the insurance company to say that the policy was coming to an end. I thought it was end of September and did not read the really fine print. Our car had recently been serviced in September, so there was no worry. At the beginning of October, I had a problem with the water pressure and immediately took the car in. I was told the next day that it needed a new water pump which was a big job. We subsequently paid +- R17 000 when we collected it as we thought our plan had come to an end. We then received an email from the insurer saying that the policy was ending at the end of October. So we immediately questioned Land Rover as to why they had not put it through as a cover as they should have been aware of the policy on their records. We were not to know that it had not been registered. After much to and froing of telephone calls and emails, they said that they were not aware of the policy, and it could not be covered by the insurance as they had not cleared it prior to the repair.

I think that Land Rover needs to own up to their error and cover the cost of the repair.

If I do not hear from the senior members of Land Rover, I will be putting the previous terrible negligence to my car when they supposedly repaired the water pump. They had to come and fix it immediately again after we had paid.

All very disappointing, as previously we have had excellent service from Land Rover.