Land Rover Constantia Kloof Abhorrent service

I needed a new remote, Francois (service dept) told me they couldn't do it because they they didn't have the equipment for a Freelander 1, referred me to a specific a non authorised dealer who didn't even deal with remotes after long hassles and loss ended up back @ Constantia. I reported the incident to the manager and have still not heard from him. I towed the car back to Constantia (as it remains closer for me) for a new remote and programming and was later informed that diagnostic needed to be done, car stayed for the rest of the week. Cheryl called a few days later to say service agent will be at work 2 days after the call & 3 weeks later still nothing has been done am told it wasn't a priority as I said I have other means of transport when I had intially complained about being wrongfully sent away. My partner called to check on the progress on the vehicle and was given the most abnoxious attitude by the service agent and same manager I complained to and said he'd have the vehicle towed elswhere. But why should we continually pay and be indebted to 3rd parties for their bad service and bad arrogant attitude? As well as pay the full price for half baked arrogant service.