Jaguar UMhlanga

Good morning. I want to lodge a complaint against Jaguar UMhlanga. Firstly,it was a hassle trying to book the car in for a service. The switch tries several times to put me through and took my number several times for someone at the service department to call me which never happened. I kept calling the following day until we were able to get hold of someone from service and the car was booked. I received no courtesy reminder that my car is booked but fortunately I had put a reminder on my side.

The worst nightmare happened this morning when I brought my car in. The lady that normally helps with my bookings and I've have the best service with her(Hlengiwe) was not in and Warren took over my booking . I was the third car to arrive and there were several cars,precisely 3 that came after me. He comes to me and tells me that the cars parked behind me actually arrived before me and I told him that's not true and then he said I should reverse and park my car on the side he'll call me as soon as the 2 cara in front of me are in. To my surprise, I saw the car that had come after going in before me and I approached the gentleman and asked why he's pushing in, he said he was told to go in even though he came after me and he was fully aware he came after me but he allowed me to in next,rightfully so too. I was very upset and I asked Warren why they would allow such to happen then he went on screeming at me , belittling me in front of everybody. I wen to speak to the manager when i was calmer,it sis not help either as Jan(service manager) was also screaming and shouting at me telling to take my car if I want to. He said they'll not apologize for a stupid complaint and I'm making a big deal our of nothing

I've never felt invaluable like I did before. I've always been happy with the service from Jaguar until today . I'm going to post this on every social media platform to warn others about Jaguar uMhlanga. This was totally uncalled for and if you have such employees as Jan and Warren ,you are going to receive a tone of complaints if you haven't been receiving already!!