Jaguar totally unproffesional and false advertising, claim a product that is totally defective even with their own staff maintaining cars

Dear Jaguar customer care, I am totally disgusted and disappointed regarding my Jaguar XF and the service received by the customer care consultants. Since owning my vehicle which I really do like have had nothing but problems. This included replacement of my cars turbo after only about2 years and then engine replacement and the vehicle still not out of its moto plan. After the warranty expiring, the high pressure pipe/hose was faulty and was replaced by Jaguar the Glen. If that was not enough, my engine starts up again and ,this after it was replaced about 2 years prior. Jaguar the Glen which has been servicing my car didn't pick up anything until i had to take it to them to try and diagnose. After 3 days at the dealer they still could not pick up anything and rather told me that I needed to replace the engine as they don't fix anything , they only repair, the quote which was the price of a new car, so much for buying a prestige car thinking it would last a life time with regular maintenance. I communicated with Jaguar SA , with agent Ahkona Blekiwe 26 September 2024 and he requested my telephone number. Up to today 24/03/2025 have had no call back from the above agent , even after leaving my number several times with him to call me back. I serviced my call and Jaguar The Glen did not want unless I replaced my engine which I said I'm waiting for Jaguar South Africa to get back to me and as said still nothing. The serviced my car after writing an email to say they cam go ahead to cover themselves, where there's smoke there's fire.

Hardly 2 months later after a transmission oil change service my car has oil light coming on. I took the car again to Jaguar The Glen , whom , when servicing my car didn't pick up oil being pulled inti the turbo. Still no feedback from Jaguar as this was also conveyed to them and the report that Jaguar The Glen has sent me. Right now apart from the fact that the car has left me completely disappointed , one would have expected Jaguar SA customer care to come to your rescue but nothing. I have also just become a statistic as this seems to be the norm for not this the Jaguar cars but the brand as well. I am now thinking that I should have gone for cheaper , which is more reliable and service offered is much better than this that I have experienced.

I propose Jaguar undertakes to repair 1. my engine which was not even 3 years old 2. The turbo as when replacing the high pressure hose/pipe they either messed it up, Jaguar The Glen. Alternatively replace as per your own quote.