Jaguar Landrover WestRand

Item: Jaguar Land Rover South Africa
Rating: 1
Author: Mark H

Bought a Evoque from Landrover West rand at the end of Jan 2021. The car has been back to the dealers 5 times for a rattle and grinding noise somewhere on the suspension. Still not fixed after 5 attempts, escalated to Landrover SA and basically just told to take it back to the dealer again. every time no courtesy car is available Pieter from that branch takes no accountability and says he has test driven a car when clearly he did not. worst experience of my life...... will never buy another Range rover

Helpful (0)

Replies (3)

Jaguar Land Rover South Africa's replyOfficial

02 Nov 2021, 11:45

Dear Mark,

We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to assist.

Please be advised that your matter is currently being attended to and a Senior Case Manager will be in contact with you for further updates.

Regards,
Land Rover South Africa.

Jaguar Land Rover South Africa's reply02 Nov 2021, 11:45

Official

Mark H's updateReviewer Update

02 Nov 2021, 11:56

I know it is already with a case manager who has said i must take it back again to the dealer who has not been able to fix it after 5 attempts. what a joke

Mark H's update02 Nov 2021, 11:56

Reviewer Update

I know it is already with a case manager who has said i must take it back again to the dealer who has not been able to fix it after 5 attempts. what a joke

Jaguar Land Rover South Africa's replyOfficial

02 Nov 2021, 12:57

Dear Mark,

Thank you for your valued feedback.

We will request that you are contacted for a more amicable solution.

Regards,
Land Rover South Africa.

Jaguar Land Rover South Africa's reply02 Nov 2021, 12:57

Official

Dear Mark,

Thank you for your valued feedback.

We will request that you are contacted for a more amicable solution.

Regards,
Land Rover South Africa.