Jaguar Landrover shocking, diabolical customer service and experience

Shocking to say the least. Car went into a Panelbeater for repairs and parts ordered via the Umhlanga Landrover in March 2020. 2 months down the line panelbetaer was not aware they had to order another part. We asked Jaguar Landrover for a courtesy they said policy is they don’t give out courtesy cars if were in an accident and to top it off they gave us the ombudsman no ! Long story short we were supposed to pick up the car wedsnday only to find out the part in the box was the wrong one. So it needs to be sent back to the UK. Panelbeater says it’s not his fault, dealer in Umhlanga says it’s not their fault head office sent a flimsy email. They all promised to call back.... no one called. My Mrs literally broke down. She works in a public hospital no car and will take another 3 weeks to deliver the part and another 3 weeks to fix the car! In total 7 months to fix the car.COVID is not an excuse. Once the car returns we selling and leaving jaguarlandrover!