VG
Vimlan G

1 reviews | Active since Jun 2021

23 Jun 2021, 10:34

Jaguar Landrover SA - Brake Pad/ Disc issues ?

I have been having a problem with my new Discovery 5 which I purchased from JLR Durban. My services are carried out in Umhlanga.

Around last year September I took my vehicle to the Umhlanga dealership when I noticed a terrible shudder/vibration when applying my brake from 120kmph. The shudder is so bad that the entire vehicle vibrates.

Now according to the dealership/s , the won’t be able to replace my brake pads/ or discs as it’s still within its spec.

So the question is , must I continue to drive a vehicle in this state until the brake pad/discs are out of spec? I have tried with the dealerships and with the head office and still no luck. My vehicle currently is JLR Umhlanga for its second service and they have repeatedly confirmed that they “still” cannot sort out my problem.

This is what service you get when you purchase a premium vehicle and one’s expectation that Landrover is a premium brand, but I doubt so anymore. They just pass you onto one person to the next. No dealer intervention. The head office could care less. Clearly this is my last Landrover I will buy. After service and warranties is shocking. Just by seeing the number of negative reviews on this brand ….that says enough.

Is there anyone out there with the same braking issues? Let’s get in touch and take this matter further.

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Replies (9)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply23 Jun 2021, 10:48
Official
Dear Vimlan,

 
Thank you for bringing your matter to our attention, kindly afford us the opportunity to investigate further. 

Our dedicated Customer Service Consultant will be in contact with you shortly. 


Kind regards, 
Jaguar Land Rover South Africa.
VG
Vimlan G's update23 Jun 2021, 12:03
Reviewer Update
Thank you. I will be waiting.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply23 Jun 2021, 12:16
Official
Thank you once again Vimlan. 

Regards, 
Jaguar Land Rover South Africa.
VG
Vimlan G's update24 Jun 2021, 22:06
Reviewer Update
Hi. I’m still waiting for one of your dedicated customer service consultants to contact me.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply25 Jun 2021, 10:11
Official
Dear Vimlan, 

Thank you for contacting us once again. Your matter has been escalated to our Customer Relationship Centre. Your Case Manager will be in contact with you for further assistance.

Regards,
Jaguar Land Rover South Africa.
VG
Vimlan G's update28 Jun 2021, 11:57
Reviewer Update
Hi, please let me know whether someone will be calling me this year still???
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply28 Jun 2021, 12:09
Official
Dear VImlan,

Apologies for the delay. 

You will be contacted shortly

Regards, 
Jaguar Land Rover South Africa.
VG
Vimlan G's update29 Jun 2021, 08:59
Reviewer Update
Im starting to think that this is an automated response.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply29 Jun 2021, 09:16
Official
Hi Vimlan, 

We will follow up with your Case Manager and you will be contact with an update shortly. 

Regards, 
Jaguar Land Rover South Africa.