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pieter.foley pieter.foley

1 reviews | Active since Jun 2017

17 Jun 2019, 14:38

Jaguar Bedfordview. You are the best.

Jaguar Bedfordview I had an endless struggle with my Jaguar X-Type 2.2 2008. I took it to Jaguar Rustenburg and they could unfortunately not resolve the problem, though they were friendly and helpful, the artisan and foreman working on the vehicle were not sufficiently equipped in knowledge to help me. Two weeks later, I ended up, by accident, in Bedfordview, where I took a chance on a Friday afternoon to seek help. The service adviser immediately appointed someone and the man went to fetch my car and took it to the workshop. This was just before 3 O'clock. He immediately tended to my car and started diagnosing the problem. I left and came back just before 5 pm. I was handed the key and the problem was resolved. I was pleased with the service, not only because they were able to resolve the problem on my car, but because of the super friendly service. The workshop foreman, Chris, who was working on my vehicle was friendly, patient and inviting. Although Bedfordview is almost a 160 kilometers from Rustenburg, I will always take my car there for anything I need repairs on, and even parts. I have never experienced something like this from a Jaguar dealer workshop, I was very impressed.

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Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply22 Jul 2019, 15:50
Official
Dear Mr. Foley, 

Thank you for the above compliment, we are glad to see that Bedfordview team exceeded your exceptions. We will convey the message to the team. 

Regards, 
JLRSA.