KW
Kim W

1 reviews | Active since Jul 2020

17 Dec 2024, 16:35

Jaguar are the most ********* bunch of people I have ever experienced

Whatever you do, don't buy a Jaguar! They are the most ********* bunch I have ever dealt with. I had to have my Turbo Charger replaced before my car had even hit 76,000 KMs. It was replaced by a registered dealer with authentic Jaguar parts, less than two months ago. The part or the workmanship was faulty, which caused my entire engine to fail. Now Jaguar are telling me I have to pay for the damaged engine myself. They won't cover their own parts or workmanship, and the consequential damage it caused. Their own admission as to why my engine failed, and I quote "We have carried out further diagnosis and found that the turbo charger is the cause of failure due to the impeller bearing and seal failure allowing oil to bypass turbo charger and get sucked up into the induction system causing engine failure, Due to turbo charger failure subsequential damages to engine, DPF, charge air cooler, PCV valve and exhaust system is full of oil.". Their turbo blew up my engine, and I must pay!!!!!!!!!

0
Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply18 Dec 2024, 09:26
Official
Dear Kim Weissensee, 

We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.

Regards,
Jaguar South Africa