*********** Staff

Heres a little breakdown on events as it transpired.

- had service done in Dec 2016, no report given after I asked for one x 2 - take my LR in for a suspected oil leak in Oct 2017 and to check a vibation coming from the engine/firewall/dash area. Asked them again for the past reports - I get told it's a rear oil leak and must submit claim, again no report given for past work given!!! I must bring my LR back but they will contact me. No contact from LRD, I had to make contact a few times??? -LRD ask me to bring my LR in for 2 days to sort out all issues on the 13 Nov. - 14 Nov get told that all my issues are resloved and LR is ready, just testing it?????? I call back to confirm all issues are corrected and get told YES. Get my LR back and it's feels like I'm driving a tractor. Call Service Manger and says he will call me back. -15 Nov Service Manager calls me to say that I didn't accept the quote to fix vibration by removing dash, (but its not in the dash and even worse now, after they NEVER touch my dash but engine compartment) but regardless I told him I never recieved the quote. However I was inform it's was all fixed by the service adviser. How did it pass the test drive??? Service Manager emailed pass reports to me after I requested it AGAIN. To my surprise on the report from the Service in Dec 2016 it's states the LR has a rear oil leak, but no one bother to inform me in 10 months till I took it to be check. What would have happened if my engine blew??? Called Service Manager back to request a explanation for the above, and all he said is that he can only answer what's on paper in front of him and I should ask his service adviser all these question .......huh!!!! Service Manager says his staff doesn't recall the discussion of vibration.???? And had no answer about the fact his department knew 10months ago that my LR had a possible terminal leak.

This is shocking service to say the least? VIBRATION... So maybe I have broken engine mounts but who know cause I have to pay them to strip the dash before they check anything.

Not to mention when I bought this LR from LRD I was told that this FULL LR extended warranty hence the hefty cost. I have sense learnt it's not a LR warranty but a approved LR warranty Just like any other approved after market warranty at double the cost????

Frustrated.