I HAVEN'T SEEN ****** AND TRIBALISM OF THAT CALIBRE.ONLY WHITES AND ZULUS ARE TAKEN CARE OF THERE.THERE IS NO VALUE FOR MONEY.

I am Lungiswa Ndzima Id no ***. I am driving a 2015 Discovery 4 Maroon in colour.The Reg.No JMG 322 EC. On the 2nd of February 2023 my car was due for a major service and I took it to Landrover Hillcrest but when I arrived there I noticed that all the doors were not locking all of a sudden,secondly the spare wheel cover was not working. The lady who attended to me was by the name of Hlengiwe I reported all that to her.I also reported that this car has the same problems that I had sent it for last year ,the problem of switching itself off whenever it feels like. She promised to report all that to the technicians,I had no choice but to make arrangements to get a car to take me back to the Eastern Cape where I came from as my car was awaiting major service and attention to the problems I had reported. Three days later Hlengiwe called to say the Major service is costing R34000,my insurance has approved. She further told me that the parts that I have reported are going to cost me R26400.00.I complained that why is it so expensive even to put a spare wheel cover,she said it is expensive because it is going to include a new spare wheel.I agreed. My car had to stay there because I was struggling financially. Hlengiwe called again on the 25th of April to say if I am not fetching my car they are going to charge me 500 per day for keeping it. I had also instructed Hlengiwe to also claim from my insurance that covers Mechanical called Innovation group.I understand that this insurance also paid a certain ammount not less than R6000 . On the 2nd of May 2023 I sent a work colleague to collect my car as I was being audited at work that day. To my surprise on the arrival of my car,my car was not washed,it was as dirty as have left it there in February whereas I have informed Hlengiwe that someone was coming to fetch my car. Secondly there is no invoice that shows that my car was serviced. Thirdly there is no service book. Forthly the invoice of R26400.only shows the ammount,it does not show any of the problems I mentioned to Hlengiwe. There is no reference number on the invoice it only show Shanalee Reddy as the operator. Am very disgusted at the way my car is handled at this dealership lately. I do not know if Hlengiwe doesn't have a supervisor who supervises her service to customers,am very heartbroken and I don't think I will ever visit that dealership again. The morning of the 3rd of May 2023,I called the dealership to speak to Hlengiwe I was told to leave the message Hlengiwe will call me back ,I called more than 5 times and Hlengiwe has not called me back. On the 4th of May I reported this to Customer care line and I spoke to Lerato Mawela to this date no response.