feel like stalling for time, not attention to the customer's immobility.

My discovery was sent for repair under warranty, which has not been completed for more than two months due to no part. They did back-order but is the arrival time unknown. Then I contacted the customer care center on 1 Dec to ask them to ease my immobility caused by having no car and spending almost 14 days, they told me that there is a car to be able to provide but now not available so they don't know when they gonna do that. it sounds very caring but nothing and meaningless in the long run! I feel they stall for time regardless of my request to the immobility in the festive season. Then, I want the case manager to escalate and received the email from the crc escalations manger: Reference is made with regards to the call made with you on the number: 0**346****, dated the 14.12.2022, however the call did not go through. But the number was not mine! The case manager did not give my number to the crc escalations manager.