Faulty aircon on range rover evoque 2021 model

Bad experience wven after logging a complaint with complaints department.

Im driving a 2021 range rover, aircon not working , I booked the car in, in September and I was given a date in October to check the aircon, I sent the car to Range rover in cate town city, they kept the car for 2 days and when I called I was told to fetch the car and I will have to take it back as they ordered the parta that are faulty but they coming from Outside SA, the called me In November to bring the car in as parts arrived, I sent the car on the agreed date 22 November 2023, they kept the car for 3 days when I called I was told the car is at wash I must make my way to fetch the car.

Took the car on 24 November, on my way home the car was heating aircon not working.

I called them on Monday 27 November to tell them the car is not fixed, and they again booked the car for Wednesday 29 November.

I took the car in and I complained to the manager about the incident. I called them on Thursday as I need a car and desperate for answers. I was then told that the aircon needs to be booked at constantiaberg range rovee and I must call constantia and booked. I then demanded that they must be the one calling and booking and they must tell the team that this is a complaint they failed me, the issue was brought to them in September and I found it unfair that I again have to wait for another booking. They then later called me back and told me that the constantiabwrg can only help me On 28 December.

I called land rover sa complaints department on Thursday and I was promised that they will call Me on Friday, nobody called me On Friday, I called them back and I wa told that the lady i spoke with is off, and i was told that she didn't log a complaint, they only logged it on Friday and I was told they will contact me within 24-48 hrs. Like I must now again wait for 24-48 hrs because their staff member didnot log a complaint, and up to now nobody contacted me.

If they cant squeeze my car in for service why cant they give me a courtesy car to use in the meantime? Why cant they treat my matter as urgent as thwy inconvenienced me? To me that is expensive car therefore I expect better treatment and thecar is still under warranty so this is a factory fault, car has never been in accident, it doesnot have a scrach on, why is the aircon not working?

On Monday 27 November I almost lost everything because of driving with a open window when a gang came to my car and banged the window because I noticed him and closes the window.

I please need a car, we approaching festive season I have a family, aa ww speak I am using uber, I have a bela palsy I cant drive a car without aircon.

I feel like Im taken advantage by land rover sa and I believe that they do not treat their customers the same. I am paying instalment for the car that is sitting at their service centee, a whole range rover that doesn't have airxon.