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Paseka M

1 reviews | Active since Oct 2024

17 Oct 2024, 07:22

Extremely Dissatisfied with Lack of Transparency and Vehicle History Disclosure

I recently purchased a vehicle from Land Rover Bloemfontein, trusting that a reputable dealership would provide me with a safe and reliable vehicle. However, I was shocked to discover that the vehicle had been involved in three accidents prior to my purchase—critical information that was never disclosed to me at the time of sale.

This lack of transparency has caused me significant financial and emotional distress, as I’ve had to deal with recurring repairs that I did not expect or budget for. As a customer who placed their trust in this dealership, I feel deeply disappointed and misled. The hidden accident history has shattered my confidence in Land Rover Bloemfontein, and I would expect better from such a well-regarded brand.

I have reached out to the dealership requesting accountability and a reasonable resolution, as this is unacceptable, and the dealership accepts the history but they cannot anything about it apparently. I hope no other customer has to endure the same experience and that the dealership takes steps to ensure transparency going forward. I look forward to a prompt and fair resolution to this matter.

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Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply22 Oct 2024, 09:26
Official
Dear Paseka Mabina, 

We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further. 

Regards, 
Land Rover South Africa