AM
Almari M

1 reviews | Active since Feb 2024

12 Feb 2024, 11:51

Extremely Disappointed with service received at Jaguar West rand.

I took my vehicle to the Jaguar West Rand dealership after a minor accident with a bird. They replaced the grille and front badge and told me everything else seems to be fine and there is no further damage. But then I started receiving error messages stating that the cruise control does not work. Took my vehicle in a second time for 3 days and they told me they can not find any fault and they need more time. Only thinking that with the grille replacement they just forgot to plug in the control censor. I needed my car and they could not provide me with an alternative vehicle for months to come. So when I had time I took my car in for a third time to Jaguar Land Rover West Rand and they confirmed that the radiator where bent and the cruise control sensor is BROKEN. How could they have not picked this up the second time??? With the damage estimated at around R110 000. They replaced everything. Picked up the car 4 weeks later, expecting that everything will now be 100% but still receiving error messages. This time new messages stating SOS functionality limited. How can you be a Jaguar mechanic and be this ***********???

Very disappointed in Jaguar Land Rover West rand and will not recommend them to anyone.

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Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply12 Feb 2024, 16:52
Official
Dear Almari Mokken,
 
We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.
 
Regards,
Jaguar South Africa