Exceptional customer service

My Discovery 4 went in for a service and I noted that the air conditioner wasn't producing cold air. When I got the vehicle back it seemed as if the a/c was working but a few kilometres down the road it stopped doing so.<br> <br> A second attempt by the dealership to correct the problem also did not work.<br> <br> I was frustrated and unhappy and at that point the dealer principal (Etienne Toet) stepped in and without going through all the details, took ownership of the problem and ensured that the vehicle was re-diagnosed, the fault exposed, and the compressor was replaced.<br> <br> It is a given that things occasionally go 'pear-shaped' in business, if they didn't everything would be automated and simple. But the test of a business (at least to me) is how you handle the challenge when things don't go according to plan. Land Rover Sandton under the leadership of Etienne showed their quality and mettle by sorting out the problem professionally, leaving me quite dazzled in the process.<br> <br> My Discovery 4 has been an amazing car and will likely be followed by another Discovery in a year or two, from Land Rover Sandton.<br> <br> My personal thanks to both Etienne and his team for the great experience.