Engine light on

Good day, I am so dissatisfied with Land Rover in terms of how they are handling my case, logged a case and have not received any feedback, it is quite disappointing that none of the agent are interested in keeping me informed case number: JLRSA ***

They failed to give me an update regarding my case

I am not prepared to pay 50k for a vehicle that is under motorplan to replace a part that I do not have an idea of how it was removed in the first place.

I have been servicing my vehicle diligently with the centurion dealership, a root cause analysis must be done to trace what happened to my vehicle.

I am not a tech or expert in vehicles. I do not know who is going to be held accountable here, I expect that part to be ordered and replaced by Land Rover, you can perform your internal investigations to ascertain what truly happened between all these workshops that have serviced or attempted to service my vehicle, I cannot be party to that, in all fairness.

I was told if the engine light goes red this will be a bigger issue, so delaying this will further inconvenience me.

Can I get this treated as urgent please.