DO NOT BUY A LANDROVER

I purchased a Landrover Discovery a few years back and despite hearing about the poor after sales service, the salesperson at the dealership where I purchased the vehicle assured me that this would not happen. Lo and behold, for the past 2 years I have had nothing but THE MOST PATHETIC SERVICE from Landrover at various dealerships. I was informed by the salesperson at Landrover, the Glen, that if i experienced any mechanical issues with the vehicle during the warranty period, I should call Landrover assist who will fetch my vehicle and provide me with a courteousy vehicle. He emphasized that I should not take it into a dealership. So in my latest incident, the door panel that opens all the vehicles windows does not work - this means that I cannot open ANY windows in the vehicle. I call the Assist line and am told that they cannot assist and I must take the vehicle into a dealership.

Being a busy person as most people are today, I made a booking at Landrover Waterford - when I made the booking, I informed the lady, Cindy, that I require a shuttle to work. The booking was made for 08:30. When I got to the dealership, I waited for 45 mins for a shuttle, which still did not arrive. How does one run a dealership where you dont have adequate vehicles to accommodate customers. Landrover cannot provide a couteousy vehicle nor a lift back to work. Eventually, a service provider of Landrover, had to drop me off at work.

A brand new Landrover costs anything in excess of a Million rand - and this is the service you receive - AND ONCE AGAIN, I MUST REITERATE THAT THIS IS NOT THE FIRST TIME. This is a consistent repeated service with Landrover.

The experience gets even worse. An arrangement was made that I be fetched from my work to go back to Landrover to pick up my vehicle. The driver arrived late and waited nothing more than 5 minutes for me to exit the building and get to the vehicle. He was lost and didn't get to the right entrance. I then get into the vehicle and was verbally abused by another passenger in the vehicle.

This is just the limit - YOU GIVE LANDROVER BUSINESS AND HAVE TO GO THROUGH BEING TREATED LIKE A PAUPER AS ONE CANNOT GET TO WORK IN GOOD TIME. FURTHERMORE, YOU ENCOUNTER ABUSE IN THEIR VEHICLES AND ESSENTIALLY UNSAFE.

I WOULD NOT RECOMMEND LANDROVER TO ANYONE. For years, I owned BMW's and never once had such an experience.