AB
Alice B

1 reviews | Active since Dec 2017

08 Mar 2021, 21:08

Dishonest- Terrible Customer Service- Horrible Experience

The fact that I have to give this institute so much as one star rating is irritating to say the least.

Our Range Rover Sport has been with them for 6 months! We have had the car for only 8 months!

Every week they have a different story, everytime our car is returned the engine goes into limp mode. We have been up and down begging, asking, yelling, complaining, you name it we tried it.

All we want is a clear outline of the way forward. How many times can Jaguar Land Rover UK “intervene” without finding the fault.

Honesty is unfortunately not a policy this company posesses, they want to sell their vehicles for an arm and a leg and send you on your way, when your vehicle has an issue they simply do not give a damn about you or their product.

I have come to hello peter as a last resort, I have laid formal complaints as previously mentioned and I did warn you that steps will be taken.

So let me leave this here. For the next few years.

0
Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply09 Mar 2021, 12:55
Official
 
 Dear Alice Barnard, 

We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter.  Our Customer Relationship Centre will be in contact with you to assist further.

Regards,
Land Rover South Africa