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puseletsomarabe P

1 reviews | Active since Jun 2017

12 Jun 2023, 14:59

Disgusted

I purchased a vehicle from Jaguar Land Rover Westland in March. the car first didn't have rear camera, I had to take it back. The the windscreen rubber was loose. I had to take it back again. Then the engine light went on. Had to take it back again. I was given a courtesy car and that also broke down. I've paid 2 instalments on a car which I have had in my posession only 2 weeks collectively. As I'm typing this at 15h00, I was promised a courtesy car at 10h00 this morning and I'm still waiting. the service has been nothing but poor and disgusting. I wonder if this would have been the case if my last name was van Wyk.

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Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply13 Jun 2023, 09:18
Official
Dear Puseletso, 

We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further. 

Regards, 
Jaguar Land Rover South Africa