disgrace is an understatement!!

below message is to THE CONSUMER TRIBUNAL! Had it with these *********** people..head office? LOL dont even know why they bother not in sync with dealerships! READ BELOW AND JUDGE YOURSELF PUBLIC!

Good morning Lisa,

Before replacement of the key fob I visited parts dept and inquired about the fact that our key with a manual key that slides into the key fob has a place on the edge of the manual key where you would normally attach a key ring to your keys. So I asked if it's possible to buy a blank key blade (Manuel) and just get it cut at a locksmith? I was advised NO YOU HAVE TO REPLACE the entire fob!!

I said ok not worth it for just to be able to put a key ring on! would make sense.

Months later keys failed, So that's when we got them replaced through the Maintenance Plan that we have purchased! It was quoted on and eventually done only to realise on receiving the vehicle that they replaced both Fobs but not the manual keys. It would make sense why they would do that? After multiple emails to LandRover they just ignored us like they couldn't understand what the fuss was about.

Issue is you lose the key if not attached to anything, secondly why was it given without both new manual keys if the only way of replacing broken plastic or manual keys is to buy an entire new fob? So a Fob was bought 2 in fact but only fobs given

3RD Most important is somehow they managed to fit old manual keys into new fobs but are unable to remove them and use in an emergency in case a fob fails which did happen!! Rendering a car useless without a key.

They worked on the car and ever since 2019 We complained and multiple times requested airbag light check and CD player not playing. they ignore it! Manager had the audacity to tell me it's not on the job card! As if I'm employed by them and responsible for making sure it is on there. a laughing matter

It wasn't even a week after replacing fobs that we mailed to no avail. So that's when i used the bloind creature supposed to assist us on her whats app number! Apparently she was so offended by me contacting her on her personal number!! Why only she will know as she gave me her personal number to use so i did, i mean that's only obviously the next step if emails are being ignored. Why else does she hand her number out. The only response since then was the Service Manager who phoned and swore at me like I'm a stalker messaging his blondie. Can you believe that joke. So nothing was done about the issue that's the car!

Now their response is that those people are no longer with LandRover and warranty 6 months over. The fact that neither of these unprofessional creatures are still with LandRover is not of my concern while business was conducted they were there! That's surely their responsibility as a dealership to employ capable staff? Or at least the Managers to do their jobs and see that their blonde *****s are doing the job right!

Not a valid excuse, I'm sorry. One of the "managers" still told me at last week's Monday mornings meeting that Blondie was not there to defend herself. LOL LOL I was advised their IT man will pull emails and revert. To no avail, I called multiple times on Friday and was promised to be called back by a dizzy receptionist. To no avail, only thing their IT guy managed to do right was block me on Social Media as the truth hurts

So I managed to find the emails we sent in 2019. Monday at the meeting they said if we have proof that we requested by mail they can resolve the matter. I informed them at the Dealership via email and phone calls to inform them that I found these emails. So get back to me with a solution to no avail.

These emails were attached to the earlier mail to you. January 2019

Further on I contacted another LandRover Dealership and requested a Quote on key fobs & specifically asked if the manual key blades are included with that. This was their response:

Key Fobs (Part No: LR013005) @ R 3 200.00 incl VAT & manual key blade comes ordered from UK @ R 1 805.00 so contradicting Parts Guy who advised me you need to change the entire fob! Spoke to Mr. Sebastian @ LandRover Constantia Berg 021- *** on Monday 13/07/2020 at 12:30

The Cape Town branch couldn't even explain this properly to us. But the fact is our manual keys are not operational as they dont release from the fobs & 1 fob doesn't operate opening doors or locking the car.