Disappointing and Appalling response from Stellenbosch Land Rover on replacing my tow hook cover!

I am very disappointed and appalled with the service and interaction I had with the Stellenbosch Jaguar Land Rover Manager by the name of Francious. I bought and fitted my tow hook cover I paid close to R6000. When I report that in 4 month of them fitting it just fell off while driving on the freeway he tells me there is a possibility that it’s my fault I bumped something? So it’s not a possibility that it was not properly fitted by them? And shifting the blame at the customer! For such a big company one expects a certain level of professionalism and courtesy when dealing with clients especially where there is guarantees and warranties involved for the high costs we pay to ensure that we don’t experience such problems. To be told that you are the problem you might have bumped the car is appealing to say the least coming from a Manager.

Stellenbosch Jaguar Land Rover please replace my tow cover hook that I paid so much for. This matter will not only end here. Very disappointed coming from such a big company!