SN
Sthenjwa N
1 reviews | Active since Nov 2022
28 Nov 2022, 18:40
Concerned customer
I drive land rover evoque 2015 model, currently 78 thousand KS on the clock. Last week it packed up a Turbocharger at value of R60 k to fix it. I am told they don't recondition tubors I must buy a new one but they will keep my old one. I feel it is too soon for it to give problems and I wonder what are they gonna do with my old one if they don't recondition them as per the policy
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Jaguar Land Rover South Africa's replyOfficial
03 Dec 2022, 13:04Hello, Sthenjwa N
We are sorry for learning about your dissatisfaction. I will definitely escalate your matter for investigation and a dedicated case manager will get in touch with you to better understand your concerns and assist you further in finding a concrete solution. Please provide me with your phone number, e-mail address, VIN number, and preferred retailer. Our Customer Relationship Centre will be in contact with you soon to assist you further.
We are sorry for learning about your dissatisfaction. I will definitely escalate your matter for investigation and a dedicated case manager will get in touch with you to better understand your concerns and assist you further in finding a concrete solution. Please provide me with your phone number, e-mail address, VIN number, and preferred retailer. Our Customer Relationship Centre will be in contact with you soon to assist you further.
Jaguar Land Rover South Africa's reply03 Dec 2022, 13:04
Official
Hello, Sthenjwa N
We are sorry for learning about your dissatisfaction. I will definitely escalate your matter for investigation and a dedicated case manager will get in touch with you to better understand your concerns and assist you further in finding a concrete solution. Please provide me with your phone number, e-mail address, VIN number, and preferred retailer. Our Customer Relationship Centre will be in contact with you soon to assist you further.
We are sorry for learning about your dissatisfaction. I will definitely escalate your matter for investigation and a dedicated case manager will get in touch with you to better understand your concerns and assist you further in finding a concrete solution. Please provide me with your phone number, e-mail address, VIN number, and preferred retailer. Our Customer Relationship Centre will be in contact with you soon to assist you further.