BUYERS BEWARE

<p>We are driving the above vehicle bought in June 2014 from Land Rover East Rand (LR ER). The vehicle just turned 60,000km in the past week.</p> <p>On the 30th May 2016, we took the vehicle in for a 48,000km service. All went well.</p> <p>A week later the vehicle started having unusual noise on the left front area. We took it into Land Rover East Rand and they discovered that it was a left front wheel bearing. The vehicle was booked in and we were given a courtesy car for the duration of its absence. The key battery was also replaced.</p> <p>The vehicle was returned to us on the 14th June 2016, and few days later the same noise started. We returned to Land Rover East Rand and they checked it. We were told that it was the hub of the same wheel bearing, but the wheel bearing will also need replacing. The vehicle was booked in again on the 21st June 2016. The vehicle was fixed and returned.</p> <p>A month later we were back there for a key fob and another battery replacement and that was on the 25th July 2016.</p> <p>Sometime in August the same vehicle started losing power, we called Land Rover East Rand to ask and we were asked to bring it in to be checked. On the 2nd of September the vehicle was booked in again. We were given a courtesy car but were required to pay R5,000 for it. The vehicle was repaired and on the 13th we received a call to come get it. On the same morning, the courtesy car (Jaguar XE) we had been given, had a wheel puncture being driven by my wife on the way to a university for her lecture. Since she was far from home, she tried to get help changing it, 3 different people failed to help. Because it was not in a safe area she drove it into with that flat tyre.</p> <p>I personally went to the campus to assist, but the wheel spanner was just slipping over the nuts, we couldn’t untie them. I called Land Rover East Rand for advice, they suggested we call Jaguar Roadside Assistance. Jaguar assist came and they also failed to unlock the nuts. They decided to return the next day to try unlock the wheel with other tools. They tried the next day and still failed to unlock the nuts and the conclusion was that the vehicle be towed to Land Rover East Rand. Whilst we were working on the wheel, we also picked up that the vehicle didn’t even have a license disc displayed.</p> <p>Land Rover East Rand just sent us an invoice for R13,000 for the damaged wheel and tyre.</p> <p>For the past four months we have started to feel so inconvenienced by this vehicle which just turned 60,000km in the last week. </p> <p>We tried to engage LRSA to advice us on our concern, they just told us that, "these things do happen and we apologize." So, when you buy a Jaguar, be careful, it may not have adequate tools to undo a puncture (and you get charged for damages), and if your Land Rover gives you issues, all you may get is an apology.</p>