Bidvest; MidRand Land Rover has JZ syndrome and poorly trained staff

Whatever you do in life. Do not buy a car from Land Rover Midrand for that matter from the Bidvest Group. Their Corporate responsibility is clearly similar to the JZ syndrome

Land Rover Midrand is not a place you can do business with Their management and customer service is absolutely shocking and lacks professional approach. In fact they are nothing more than ******.

In a resent incident the following happened Firstly after quoting R3364.00 to replace a hose they wanted to finally charge me R4679.20 The car was booked in 15 Nov 2017 for one day, after confirming the parts, but it took 3 days to replace a simple hose

On the 18th November I left on holiday for Mozambique

On reaching the Middleburg toll road I noticed a knock coming from the engine compartment

At the close by Shall stop I investigated the sound and found that the fan was completely off the water pump shaft .. well this is an impossible and confirmed in an email from the LR Midrand service Manager

To cut the story short LR Midrand agreed to replace the parts thereby admitting fault and also agreed to review my expenses which were some R8352.00 without compensation for my time and loss of vacation

Weeks later I had to contact LR Midrand and remind them of their commitment to review the cost

A week later I received an email indicating that they were not prepared to pay anything While they admitted fault and replaced the parts They have reneged on their responsibility and did not even considered the case against the professional indemnity which they legal must have So whatever you do not buy a car from Land Rover which are part of Bidvest and have nothing to do with Land Rover Midrand they are simply dishonest and suffering the moral effect of JZ syndrome