Beyond extreme disappointment

Had our first experience with the test drive at the midland testing center, fantastic service and that made me decide to go for my F Pace over the Jeep Grand Cherokee. Then bought my vehicle at Jaguar east rand, process of buying the vehicle again, was awesome. But after the car is sold, it down hill from there as there is absolutely no aftercare service and its so disappointing. I didn't get my spare key fob as I was promised and its almost a year now. I can't access th incorrect as part of the jaguar service. And no one bothers to respond to you when you make contact via email or whatsapp. I just cannot express, just how disappointed I am, I honestly thought they would be a cut above the rest. Your dealers are making the ones that work so hard toward the brand, bring down the brand.