Bad service and unhappy loyal client

Good day

I would like to bring to your attention my dissatisfaction concerning a quote forwarded to me and the work that was done by your franchised dealership Land Rover West Rand in Weltevreden.

I have been a service client to the above mentioned dealership since I purchased my vehicle from another approved dealer in Bedfordview. The last repairs they did on my vehicle was a turbocharger replaced as stated on the attached invoice done before I took delivery. I was made to believe that there is actually 2 turbos in my vehicle. I never experienced any issues whatsoever since then concerning this component.

I took my car in on the 7th February 2020 to have few repairs done on it(please refer to the invoice attached). The car's performance was excellent (no warning signs showing). The car was done by Wednesday 12th I went to back and fetch it, I never used the car until Saturday afternoon on the 15th Feb and then while I was driving the car stopped in the middle of the road. Within 8km from my house. It was weird knowing that the car just came back from the dealership and It didn't show any messages of restricted performance or any sign of it losing power whilst I was driving.

1. The car was not yet due for service for the next 20km or May 2020 whichever comes first ( as advised by my Service advisor Donell Schoeman) 2. My car was perfectly fine (Performance)when I took the car in. 3. I want to understand how did both turbochargers went off at once and without any signs of warning.

I service my vehicle every year and since I have a replacement vehicle I never accumulate milleage on this vehicle at all- hence the milleage are on 40k since 2015... I service religiously following annual service schedule and not by kilometers.

I write to you because I find it extremely strange that I should replace 3 electrical components related to the defect on my vehicle.. Airflow meter, and both the turbochargers.. I do not have any confidence whatsoever on the diagnoses carried out as it makes no sense to me that all will go simultaneously especially since one of these components has only done 40kms...

I would request a representative from Jaguar Land Rover South Africa to please put me at ease by visiting the dealer to confirm all diagnoses taken place as I have lost faith completely. With the amount of money I have spent so far at the dealership without me ever declining any quote I have a feeling am being taken for ride.

With everyhting being said I need to know how did they got to R147k quote. I am not willing to pay this amount since I feel this is very unfair. This is not the only issue that I have encountered with this dealership and it feels like it is now becoming a pattern and I am sick and tired. If we can't agree to reach an amicable agreement then I will have to escalate this further.

Kindly see all atached documents concerning my query.

Kind regards Lerato Somdaka