JJ
Johan J

1 reviews | Active since Feb 2017

04 May 2018, 12:57

Bad Experience from Land Rover South Africa and No Recommendations to anyone

Good day

I just want to share my bad experience with Land Rover South Africa to the world.

I bought a Range Rover Evouqe brand new from Land Rover Waterford, which is an 2018 model and registered in January 2018. In the middle of April 2018 a light, Coolant Level Low, came on. I stopped immediately at Land Rover Bedfordview to have this checked out before work. The afternoon the dealership phoned me and said "There is something wrong with the car but they don't know what". I used uber to get from point A to B because they didn't had a car for me. Only the next day I got a vehicle. A week later after following up myself numerous times, I got the feedback that they are waiting for Land Rover South Africa to replace the engine. I was furious and still are.

I insisted that I want a brand new vehicle or I want this deal canceled. I came from Mercedes Benz to Land Rover and this is the biggest mistake I have ever made. The vehicle is getting a new engine after 3 months and the service is pathetic for a "Luxury Brand" like Land Rover/Range Rover.

Im very sorry but I'm not going to pay a R1mil for a car and then after 3 months the engine needs to be replaced. This is the 3rd week now and after me following up once again with Land Rover South Africa they told me that they cannot not replace the vehicle as there is a warranty.

I don't care about the warranty or the service plan or what ever is included, the fact is its a brand new car and after 3 months getting a new engine.

Now, I need to drive a R1mil car, knowing that the engine is replaced after 3 months and that the service I'm getting is up to no good, which I'm not accepting.

If the car was a present to me and I don't have to pay for it, then it is no problem for me to drive the car. BUT IM THE ONE WHO IS PAYING. Im not happy at all. Now they want me to pay for the vehicle that is "Luxury" but this is what I'm getting. No one on this planet will accept this.

If I can get this deal canceled, I wont even think twice to go back to Mercedes Benz.

I hope that I will get an answer today WITHOUT ME PHONING AND FOLLOW UP!

I will never in m life recommend Land Rover to anyone and will never buy one again!

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