DK
Dineo K
1 reviews | Active since Dec 2016
08 May 2024, 15:26
Bad customer service at Land Rover Menlyn
I took my car to Land Rover Menlyn for service and they found more issues that required certain parts to be ordered.As a black female customer I feel ill treated by the service I’m getting from Land Rover Menlyn. They have to wait for a part from London and now I don’t have a car and I have to pay for a rental I didn’t budget for. They treat black customers different from white customers, I was told they don’t have cars to lend me as a customer. This unfair.
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Replies (1)Jaguar Land Rover South Africa's replyOfficial
04 Jun 2024, 16:37Dear Dineo,
We are sorry to learn about your experience and we would like to apologize for the delay in resopnse. We thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's reply04 Jun 2024, 16:37
Official
Dear Dineo,
We are sorry to learn about your experience and we would like to apologize for the delay in resopnse. We thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
