TT
Thembeka T

1 reviews | Active since Jun 2023

08 Jun 2023, 05:30

BAD CUSTOMER SERVICE @ LAND ROVER



Write a review

Warning:Land Rover factory faulty

1.Irregular wipers movement 2.Auto start movement whereby the Auto start disengages in the middle if rush hour traffic. 3.Non tilting of radio screen 4.Funny noise during idling. 5.Etc Purchase date: May 2021 Mileage upon purchase:+/- 24 000 Warranty : 5 years or 100000 km Landrover please take responsibility. Your client havr never enjoyed their car. The problem kicked in shortly after the purchase whereby the vehicle would dealyed starting andayer resolved on its own. The delayed starting progressed to total non-start and it's from this time I decided to report the issue to Land Rover Pietermaritzburg. The vehicle was booked in for more than five times in a space of 18 months and I didn't report many other since I had decided to buy jumping cables by myself without waiting for hour of roadside assist. First incident:vehicle non - start vehicle towed in Diagnosis :dead battery, replaced nevertheless the problem persisted. Second incident: Vehicle non-start Diagnosis: faulty starter motor, replaced. Problem persisted a few weeks later. Third incident: Vehicle non-start Diagnosis: Brushes finished, replaced. Problem persisted. Fourth incident: Vehicle non-start Diangosis: Earth cable melted, replaced. Problem becomes intermittent and start using my jumping cables. Fifth incident: Vehicle goes into limp mode followed by explosion and smoke. Diagnosis : Turbo explosion, parts to be ordered. These are just incidents related to delayed starting and non-start of vehicle, there are many more reported such as electronic faults. Worse Land River advised me to use the car frequently to somehow eliminate the non start problem but didn't help and now my mileage is sitting on over 80 000 km yet still experiencing same problem. This is a deliberate advise to ensure I drive vehicle frequently and ultimately exhaust warranty quickly in order to silence me. @Land Rover South Africa do something. Regards DR Brian Tawana

0
Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply08 Jun 2023, 09:47
Official
Dear Thembeka,

We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Please note that your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.

Regards,
Land Rover South Africa.