Bad customer service

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Amukelani N

1 reviews | Active since May 2021

19 May 2021, 20:48 Poor customer service abd lack of reliability PLEASE STAY AWAY FROM LANDROVER WATERFORD, INFACT FROM LANDROVERSA.

USUALLY I DON'T LIKE WASTING MY TIME AND ENERGY COMPLAINING AND FIGHTING. I'M A TYPE OF A PERSON WHO JUST LET THINGS GO BUT AFTER THE TREATMENT I GOT FROM LANDROVER, I THOUGHT IT IS BEST THAT I SPEAK OUT, NOT ONLY FOR ME BUT FOR OTHER CUSTOMERS OUT THERE ESPECIALLY BLACK FEMALE CUSTOMERS. Hardly a year after purchasing a RANGE ROVER SPORT from LAND ROVER WATERFORD my dashboard screen started switching off ( going blank affecting cameras as well) and this would happen randomly while driving.

This problem started occurring barely a year after purchase and the car is now 4 years old. Everytime It happenes the dearships would advice that the issue is the software which they kept "updating". The issue persisted even after several "software update" This went on for a very long time such that I I escalated it to LANDROVER SA. Waterford then changed their story indicating that the only time they can diagnose, is as and when the problem is occurring, therfore I should drive straight to the dealership as it happens. The problem occurred while I was driving to the vaal. Like a stupid they think I am., I drove back to joburg wasting my time and money only to be told that, they can't book my car in as they don't have a curtersey car for me.

I then questioned the diagnostic technique as I was told that they can't pick up the problem when the engine gets switched off after the occurrence.

Fast forward My car was booked again maybe for the 5th time on Monday the 8th of March. After following up, I was not given any feedback, all I was told is that they were busy with the diagnoses. 5 days later they come back with the liquid story, claiming they've picked up some liquid on my cup holder which could be the reason for my dashboard screen switching off. The argument went on again. I was advised to bring back the car but they could only take it 4 weeks time as they didn't have a loan car for me. The car is now with them and again they can't pick up the error. So they want me to take my car and just deal with it.

A very stressful situation I must say and they seem not to care. Will never recommend