LJ
LE J
1 reviews | Active since May 2021
20 May 2021, 18:02
AVOID JAGUAR BEDFORDVIEW
I am writing this review in the hopes that ANYONE who decides to purchase a vehicle from Land Rover Jaguar Bedfordview will think twice! For the service and customer experience they claim on their website is CERTAINLY NOT WHAT YOU WILL receive AT ALL! And there is no point in raising any concerns with Jaguar Land Rover Head office cause your complaints will NOT be dealt with and by the amount of negative reviews on this platform it’s clear they don’t care about their customer service! AVOID Jaguar Land Rover Bedfordview BY ALL MEANS!
Please refrain from sending me your generic response on this platform as YOUR TRUE response and attitude at Jaguar Land Rover has been that you don’t care about your customers!
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Replies (2)0
Replies (2)
Jaguar Land Rover South Africa's replyOfficial
24 May 2021, 08:35 Dear Jordan,
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to assist.
Please be advised that your matter is currently being attended to and a Senior Case Manager will be in contact with you for further updates.
Regards,
Jaguar Land Rover South Africa.
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to assist.
Please be advised that your matter is currently being attended to and a Senior Case Manager will be in contact with you for further updates.
Regards,
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply24 May 2021, 08:35
Official
Dear Jordan,
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to assist.
Please be advised that your matter is currently being attended to and a Senior Case Manager will be in contact with you for further updates.
Regards,
Jaguar Land Rover South Africa.
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to assist.
Please be advised that your matter is currently being attended to and a Senior Case Manager will be in contact with you for further updates.
Regards,
Jaguar Land Rover South Africa.
LJ
LE J's updateReviewer Update
26 May 2021, 10:50SO It took Jaguar South Africa 4 days to post their automated response. This was followed with a call from a "Senior Case Manager" who 2 days later has still not called back! THE RESPONSES THEY POST ON HERE IS ONLY TO SHOW THAT THEY HAVE REP****- THEY ARE AWARE OF THE PROBLEM- THEY WILL DO NOTHING- THEY WILL NOT UPDATE YOU OR CALL YOU BACK- BUT THEY WILL POST THIS AUTOMATED REPLIES!
LJ
LE J's update26 May 2021, 10:50
Reviewer Update
SO It took Jaguar South Africa 4 days to post their automated response. This was followed with a call from a "Senior Case Manager" who 2 days later has still not called back! THE RESPONSES THEY POST ON HERE IS ONLY TO SHOW THAT THEY HAVE REP****- THEY ARE AWARE OF THE PROBLEM- THEY WILL DO NOTHING- THEY WILL NOT UPDATE YOU OR CALL YOU BACK- BUT THEY WILL POST THIS AUTOMATED REPLIES!