Appalling Landrover Service

I have been with landrover for atleast past 20 years from Freelander and now Discovery 4. The service had its down moments but tolerable. I was happy with the car function though maintainance was pricey. The recent poor service experience is pulling me away from the consideration of the new defender. I had to wait a whole month for my service due to backlog , then when finally got the slot my car needed some part which had to be ordered. That meant another month of waiting no curtesy car. My car is 180 000km and I’m starting to look at alternative brands!