APPALLING CUSTOMER CARE

On the 04 August 2022 I took my car a Discovery Sport HSE Si4 2016 with 167000km on the clock into Land Rover Menlyn as it was overheating. I received a report that the radiator pipe needed to be replaced, that was done. Following that I was informed that the turbo manifold had a leak and needed to be replaced. After that replacement they advised that they needed to replace the thermostat. After they ran additional tests, they (Land Rover Menlyn) concluded that the head gasket blew and the entire engine needs to be replaced.

The vehicle has always been maintained by a Land Rover dealer at every service as per manufacturers specifications.

I fail to see how within a few kilometers from where I first experienced the over heating, and then driving to Land Rover Menlyn, everything goes all at once. My vehicle has been at Land Rover Menlyn since 04/08/2022 resulting in me also not having any form of transport, they have not given me any feedback or the decency of a phone call.

I contacted Land Rover South Africa *** my case number for a report and resolution. Today is the 14/09/2022 and I am still waiting. The disregard for the real situation of loosing your transport at once and the carelessness of giving the customer (ME) a solution is frightening. I have phoned, emailed and even tried contacting Land Rover SA through twitter, for a resolution. Today is 42 days without my vehicle, a response or solution.