1 reviews | Active since Apr 2019
A Great Disappointment
I logged a call for roadside assist for a Range Rover that has been stationary for 7 months. I called to request a tow for the battery to be replaced at the dealership. The Land Rover technicians come an jump the car and ask me drive the car for an hour it should be fine. 45 minutes later the car stops the battery is dead again. I call the technician to which he responds log another call with the call center for the technician to jump the car. The car does not need to be jumped it needs to get to the dealership to have the battery replaced...oh but what do I know. I log another call, the car is jumped again 30 minutes later. I idle the car for another hour. In the morning the battery is dead again. I log another call for the car to be taken to the dealership. They car is then towed to the dealership in Centurion, where it sits for the whole day and not checked. Compared to other dealership brands I must say I am disappointed by this service, I never expected Jaguar Land Rover to be so dismissive of their clients requests and so sloppy in communicating with their clients.
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Our Customer Relationship Centre will be in contact with you shortly to assist further.
Regards,
Jaguar Land Rover South Africa
We are sorry to learn of your dissatisfaction and thank you affording us the opportunity to look into your matter. Our Customer Relationship Centre will be in contact with you shortly to assist further.
Regards,
Jaguar Land Rover South Africa
