220k of damage and no answers

I spent 220k on a new engine rebuild with new turbos 13 months ago. I was in Nelspruit and took it for a full service at your workshop.

2 months later the engine seized because of oil starvation on cylinder 2. Landrover Cape Town RMI compliant workshop says they have never seen an engine fail after 13 months.

So I called you guys to find out what happened because you were the last ones in contact with it.

The new foreman then tells me that on the job card it says the new turbo's were leaking oil. This was NOT communicated to me. I was told the air suspension might need a look at and that's all.

I have not so much as managed to get details of even the job card let alone an explanation of how nothing was communicated with me. It's as if I'm being deliberately left in the dark.

No one answers the phone. No one ever calls me back. Everyone is always busy. I've been told that I will be called back countless times.

This is the most outrageous customer experience I have ever had. I cannot believe that I have to endure this mockery at an established reputable official Landrover outlet. What is going on?