EG
Eduardo G

1 reviews | Active since Feb 2022

25 Feb 2022, 19:55

No one want to help

Where does one start with Jac motors..This might be long but please read the services and problems i have dealing with jac motor and Tavcor First day of my delivery i bought a jac x200s already picked up problems with the van.. °first the paint was faded °rust on the load bin and catches °breaks will lock up on the right hand side causing the bakkie to slide. Regarding the paint and rust i was told at the dealer it will be seen to as soon as i get back to port elizabeth as i bought the van in Johannesburg.. The breakes i thought maybe it was the road the next day i drove down and picked up that the one side lights works and then it just stops out of the blue. The rear fog light on the right does not work at all. Just 300km away from port elizabeth i had to do an emergency brake and once again the Bakkie pulled to the right causing the bakkie to slide. The following day i phoned the dealer i bought the bakkie from saying i have a problem with the light and the back and the breaks just locking up i was told i can go to Tavcor vw to adress my problems and that the breaks might be that im not use to the bakkie but i had a h100 for a few years.. But before i went to vw i had to tow my trailer with a load but as i was driving i picked up a smell and looked at my temperature and i notice it was more then half i pulled over and call the dealership again they said its normal so i carryed on driving but i notice no man it claiming so i pulled over and booked an uber to collect my other van to do the job while that van cooled down once it was cold i drove straight to vw What and experience i had.. First question was where did i buy the van... The problem is not where i bought the van its what i have wrong with the van and i got upset saying it does not matter where i got the van and its under warranty they made a long story about all the things i have to do before i can book my van in after all that they said i should leave the van and come back later but they cant do anything now as they fully booked. I adressed that i have break problems,overheating,rust on load bin. Rear lights not working I was told they wont be able to do anything as the bin is not on warranty and they said at the dealer i have to bring it in to vw. Left the van and they called to say cant see anything wrong went to fetch the van and was told to have a look if it does not go over again.. Did not even drive far it over heat i had to book in the van Following day droped off the van with a full tank was told again they will see when they can work on the van as they are full...one weel later still nothing from them no word nothing i had to keep going in to follow up they did not even call to keep a person updated. Was **** alot to about taking parts out and sending for a test but already i left my invoice book in the van and needed to get it when i saw the thermostat was out i knew they awaiting for parts but asked again whats wrong they said they cant find the problem on a brand new van fair i understand things can go wrong but not once did they send a sms or call at the same time i had to hire a bakkie and trailer or truck as the van is bought to work my van stood there for a month being **** to all the time in the end they just changed the thermostat.. Light was not seen to as they said they cant do anything about it cause its the towbar harness but it was fitted by the dealership i was told to go to tigerwheel to change my light when i got my van there was no diesel they drove full tank out saying the drove for 200km but the van was booked in at 1589km on there side it was booked in at 1867 and out at 1993km but if you work that out its only 126kms but they state that they drove 200km road test which i was liable for as my tank was empty once again was told its customer's responsibly... Got Jac head office involved and they said they will see to tavcor and the fuel its beem 3 month not one call came not only that they said them selfs i need to take the van back to see to the small problems as they said and also while im on the phone the petrol cable got stuck causing me to go grab the foot pedal back they just said sorry sir for having to deal with this they will sort it out. Not only did i sit with out the van for a month i had to pay twice fuel and hire to keep my business running.. I needed the van so i had to use it but as time went by i noticed that when you have your headlights on and you use your indcators the head lights switch off and only blink on the indcator leaving you to see nothing in front and again the rear light go on and off not only that i have to keep and eye on the foot padel at it gets jamed but i had no choice to use the van to recover money i lost while they said they will be sorting things out.. Few weeks later i was in an accident with the van which the breaks was the cause made me slid into the pavement.. Fine the insurance said it will be fixed 4 months down the line we still waiting for the van to be fixed as there no parts ive been trying to get head office jac involved the guy that sold the van left and no one seems to help.. I was also told there lost of parts and still now we waiting the van has been 2 month at the body shop striped not only that i tried to get head office in as they need to give the go ahead to re do the whole load bin as its rusted as the phone call i had with head office was when it at a body shop thats deal with them i have to call them in to give the aproval.. Guys rather spend alittel bit more then buying jac its just problems aftet the other and no one want to help Not only that my airbag did not go off and then the dealer ship says there is not one but in the bakkie it speaks about the airbag on how to waer your set belt but there is not one

0
Replies (0)